Zillow Jobs – Supervisor, Closing Operations

Job Description:

We are looking for an experienced Supervisor, Closing Operations or a success driven individual to lead a new and growing escrow team in our Irvine office. They will possess an utmost desire to WOW their buyer/seller/lender customers by meeting timelines, communicating proactively and regularly, and serving customers with a cheerful, appreciative attitude.

Job Responsibilities:

• Balancing and disbursing funds accurately and timely
• Coordinate with internal banking and accounting teams in the maintenance of escrow accounts and records
• Preparing CD Statements and other closing documents
• Confirm closing dates, locations and schedule signings
• Ensure performance standards and closings dates
• Resolve raised issues that can cause closing delays
• Build a customer centric culture in a positive working environment
• Accurately prorating amounts
• Provide guidance and support for team members performing escrow functions including:
• Collaborating with the title department to resolve title issues
• Perform final quality review of CD/settlement statements and other closing documents
• Address inquiries from transaction participants in a timely manner
• Obtaining all payoffs, taxes, and HOA dues
• Assist with workflow design and optimization activities
• Guide our training team to build training material, job aids and P&Ps to replicate knowledge and standardize processes

Job Requirements:

• Able to calculate discounts, prorations, and commission splits accurately.
• Ability to drive results and work in an outcome driven environment.
• Delivers a high level of encouraging behaviors and able to provide outstanding customer service.
• Knowledge of residential purchase and resale transactions from receipt of contract through funding and disbursement for a successful closing.
• Ability to resolve escalated closing issues quickly.
• Able to empower, drive, and coach escrow staff
• Familiarity with various title policy forms and typical endorsements required.
• Possess excellent communication and organizational skills with both internal and external customers.
• Detail oriented and precision-focused.
• Familiar with standard closing concepts, practices, and procedures of the real estate settlement industry of California.
• Able to work in a collaborative and team-based environment.

Qualification & Experience:

• Experience in managing closing workflows and processes that quickly move a file to closing.
• Knowledgeable in using escrow/closing software. Experience with ResWare preferred.
• 3 + years of leading in the title and settlement business, with 5+ years of related closing experience

Job Details:

Company: Zillow

Vacancy Type: Full Time

Job Location: Sacramento, CA, US

Application Deadline: N/A

Apply Here

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