Wednesday , March 29 2023

Wipro India Careers For Administrator

Website Wipro Limited

Job Description:

The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network b

Job Responsibilities:

  • Installing and configuring software/ hardware requirements based on service requests
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
  • Service requests solutioning by maintaining quality parameters
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
  • Ensure timely response of all the tickets raised by the client end user
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Job Requirements:

  • Technical knowledge – knowledge of the various devices/network etc which the administrator have to service – Expert
  • Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problem-solving in a complex environment – Competent
  • Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reduction of risk – Expert

Job Details

Company: Wipro Limited

Vacancy Type: Full-time

Job Functions: Information Technology

Job Location: Mumbai, Maharashtra, India

Application Deadline: N/A