2023-02-20

Wipro India Careers For Administrator

job-application Monday, 20th Feb 2023

Website Wipro Limited

Job Description:

The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network b

Installing and configuring software/ hardware requirements based on service requests
Provide an acceptance and immediate resolution to the high priority tickets/ service
Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Service requests solutioning by maintaining quality parameters
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Ensure timely response of all the tickets raised by the client end user
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Technical knowledge – knowledge of the various devices/network etc which the administrator have to service – Expert
Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problem-solving in a complex environment – Competent
Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reduction of risk – Expert

Company: Wipro Limited

Vacancy Type: Full-time

Job Functions: Information Technology

Job Location: Mumbai, Maharashtra, India

Application Deadline: N/A

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