Monday , March 20 2023

Wayfair Jobs – Customer Service Intelligence & Machine Learning

Website Wayfair

Job Description:

Wayfair’s Product team consists of entrepreneurial, value-oriented decision makers who drive the development of the world-class software products that power Wayfair’s transformation of retail for home. We leverage data, user-centric design, machine learning, and Agile to exceed customer expectations and achieve operational excellence, fueling company growth. Our work requires us to move fast and collaborate with some of the best engineers, creatives, data scientists, operators, and analysts to discover, build, and scale world-class software products.

Job Responsibilities:

  • Manage overall execution and performance of product initiatives. Lead and collaborate with data science, experience design, engineering and analytics teams to plan, execute and manage your roadmap
  • Champion a strong team dynamic. Have demonstrated experience driving collaboration, product quality, and team velocity
  • Test and learn, fail fast, and take the winners to market.Rapidly iterate, gather the needed data, interpret it, and then take action to course correct
  • Develop the vision and roadmap for machine learning applications in customer service based on your understanding of technology trends, business needs, and user insights
  • Innovate and incubate new ideas to improve customer experience, increase customer lifetime value and decrease operating costs for Wayfair

Job Requirements:

  • You are a master in turning an idea on a napkin into into a comprehensive vision and roadmap
  • You excel at problem breakdown and guiding groups through structured decision making
  • You are data-obsessed: you monitor your KPIs and perform ad hoc analysis to figure out what’s next
  • You hold a high bar and grow & develop your scrum team to meet it, and your team likes you for it

Qualification & Experience:

  • You’ve spent 5+ years leading cross-functional scrum teams to remarkable outcomes for highly technical and data-driven products
  • You have experience working with machine learning and big data technologies

Job Details:

Company: Wayfair

Vacancy Type: Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

Apply Here