Manager (Innovation & Solutions) – United Airline Jobs

Job Description:

We have a wide variety of career opportunities around the world – come find yours.

One of United’s newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.

Job Responsibilities:

• Manage a portfolio of initiatives to include proofs of concept, business case evaluations, and full scale project implementations
• Ideate, project manage & execute a prioritized portfolio of complex cross-divisional projects, from idea and analysis stage, through development, testing and roll-out
• Build relationships and improve collaboration in a way which allows us to partner on initiatives from the beginning and better influence outcomes as a result
• Ensure that new processes/innovation is successfully passed to training and change management partners if needed, to drive successful adaptation of these initiatives
• Update leadership and key stakeholders on initiatives – preparing and delivering presentations on a regular basis
• Communicate effectively with stakeholders and partners throughout project process
• Partner with operating groups across the customer service delivery organization to problem solve customer and employee pain points, enable our growth strategy & prioritize innovation opportunities
• Build relationships with stakeholders to build consensus, execute projects successfully and facilitate measurement of success

Job Requirements:

• Ability to motivate, drive vision and provide leadership required
• Problem resolution and communication skills
• Successful completion of interview required to meet job qualification
• The ability to lead stakeholders through complex planning and implementation of initiatives
• Skilled in Microsoft Office – particularly PowerPoint and Excel
• Must be legally authorized to work in the United States for any employer without sponsorship
• Strong relationship building skills
• Strategic planning and decision making
• Ability to work with cross functional groups
• Reliable, punctual attendance is an essential function of the position

Qualification & Experience:

• BS/BA degree required
• 3-5 years of work experience required

Job Details:

Company: United Airlines

Vacancy Type: Full Time

Job Functions: Human Resources

Job Location: Chicago, IL, USA

Application Deadline: N/A

Apply Here

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