United Airlines USA Careers – Associate Analyst

Job Description:

We have a wide variety of career opportunities around the world – come find yours.

This role is responsible for Customer Care operational workflow and support by working closely with Customer Care & Operational leadership to provide the best service to internal and external customers.

Job Responsibilities:

• Completes data analysis, operational and ad hoc reporting
• Proactively monitor offline ASA for KPI and regulatory compliance
• Adjust workflow for department, team or individuals as defined by Customer Care Playbook
• Support operational aspects of other Solutions & Recovery lines of business as needed
• Alert appropriate stakeholders to operational irregularities

Job Requirements:

• 2 years of previous experience in offline workflow administration
• Bachelor’s degree or 2 years of equivalent work experience
• Attention to detail and ability to prioritize effectively
• Reliable, punctual attendance is an essential function of the position
• Capable of working independently as well as part of a team environment required
• Ability to effectively communicate with peers, supervisors, outside contacts
• Must be legally authorized to work in the United States for any employer without sponsorship
• 2 years in operations or analyst role
• Successful completion of interview required to meet job qualification
• Ability to handle multiple, diverse tasks in a high stress work atmosphere required
• Problem-solving ability
• MS Office to include Word, Excel and PowerPoint required
• Previous Customer Care experience

Job Details:

Company: United Airlines

Vacancy Type: Full Time

Job Functions: Customer Service

Job Location: Chicago, IL, USA

Application Deadline: N/A

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