Wednesday , February 8 2023

United Airlines Careers – Reservations Sales & Services Representative

Website United Airlines

Job Description:

As the first connection between United Airlines and our customers, you will need strong communication skills and the ability to learn our systems to provide the right answers. On any given call, you may be asked to provide flight schedule and rate information, determine the best routes and timing based on customer needs or answer any other questions from passengers.

Job Responsibilities:

  • You’ll be taking calls all day in a fast-paced call center environment. While our calls are varied, you must be able to sit and work at a computer for extended periods of time
  • Caring happens regardless of whether a customer’s request is difficult or easy.
  • There will be moments where you will be required to remain calm, positive and caring – even in challenging situations
  • We offer a fun, relaxed and casual atmosphere where colleagues become friends and milestones are celebrated
  • You must have a can-do attitude and be able to solve problems efficiently and effectively
  • You will be required to work mandatory overtime, when necessary
  • Punctuality and reliability are a must; we have flight schedules to meet and passengers to satisfy
  • You must be able to work any shift within a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends and holidays
  • After you gain seniority, you’ll have more opportunity to work the shift you prefer by bidding for schedules

Job Requirements:

  • At least one year experience in sales, customer contact, call center or other related work is preferred
  • At least 18 years of age with a high school diploma/GED or equivalent
  • Computer literacy, including the ability to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer
  • Ability to pass a background check and drug screen
  • Excellent listening and communication skills and the ability to read, write and speak English fluently
  • Bi-lingual language speakers welcomed
  • Legally authorized to work in the USA without sponsorship

Job Details:

Company: United Airlines

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Chicago, IL, USA

Application Deadline: N/A

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