Tesla Motors Careers – Service Advisor

Job Description

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Job Requirements

• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Return missed phone calls, email in no less than 5 minutes
• Coordinate the detail of every vehicle prior to delivery
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Coordinate the delivery time or pick up with each customer
• Communicate estimated completion time, regular updates and follow through on each customer vehicle

Jobs Responsibilities

• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Dealer Management System(s), Outlook, and MS Office
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Work in a team-based environment and achieve common goal
• Perform detailed daily record keeping and reporting
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Willingness to learn new and innovative automotive technologies
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Must have two years of driving experience
• Retail automotive service experience, preferred

Job Details

Company: Tesla, Inc.

Vacancy Type: Full-time

Job Functions: Information Technology

Job Location: San Diego, US

Application Deadline: N/A

APPLY HERE

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