Thursday , June 30 2022

Target Job Openings for Service & Engagement Team Leader

Website Target

Job Description:

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.

Job Responsibilities:

  • Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path
  • Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
  • Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
  • Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
  • Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
  • Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
  • Be a champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
  • Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales
  • Evaluate and recommend candidates for open positions and develop a guest-centric team
  • Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
  • Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
  • Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors

Job Requirements:

  • Must be at least 18 years of age or older
  • High school diploma or equivalent
  • Effective communication skills
  • Work independently and as part of a team
  • Lead and hold others accountable
  • Welcoming and helpful attitude
  • Manage workload and prioritize tasks independently and with a team
  • Previous retail experience preferred, but not required
  • Learn and adapt to current technology needs

Job Details:

Company: Target

Vacancy Type: Full Time

Job Functions: Management

Job Location: Columbus, GA, US

Application Deadline: N/A

Apply Here

jobsapplication.online