Wednesday , February 8 2023

Lead Agent – Spirit Airlines Careers 2022

Website Spirit Airlines

Job Description:

The Guest Service Lead is the first point of leadership within our guest service department. An operationally strong individual who takes charge of assigned areas and tasks and facilitate station performance goals. The Guest Service Lead uses their operational knowledge to ensure proper adherence to all guest service-related procedures to ensure on time and safe departures as well as provide support for the Guest Service Agents throughout their shifts.

Job Responsibilities:

  • Provide feedback to Leadership regarding GSA work performance.
  • Support and assist Supervisors in managing the operation.
  • Oversee specialty departments (BSO, Immigrations, CBP and IROPs center) as needed.
  • Track and encourage teams in achieving revenue goals.
  • Assist with station audits and compliance.
  • Assign activities and duties to Guest Service Agents to ensure completion of tasks for check-in, compliance, arrival and departure.
  • Oversee ticketing and enplaning/deplaning areas and responsible for their assigned area.
  • May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).
  • Maintain involvement in guest relations, including guest complaints, Lost and Found, distressed guests and special guest arrangements and ensure company guest service standards are maintained or exceeded.

Job Requirements:

  • Able to multi-task and prioritize quickly
  • 1-3 years’ experience in customer service
  • Exercise creative problem solving and use of own initiative
  • Exert 50 lbs. or more of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
  • Thrives within a team-oriented environment
  • Strong operational knowledge
  • High School Diploma or General Education Degree (GED)

Job Details:

Company: Spirit Airlines

Vacancy Type: Full Time

Job Functions: Supply Chain

Job Location: Fort Lauderdale, FL, USA

Application Deadline: N/A

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