Friday , February 3 2023

Guest Service Manager – Indianapolis Spirit Airlines USA Careers

Website Spirit Airlines

Job Description:

Spirit Airlines is seeking a Guest Service Manager to support the operation at the Indianapolis International Airport. This roll will provide support to the General Manager in leading airport personnel to provide a high quality customer experience while complying in full accordance with company policies and procedures in a safe and professional manner.

Job Responsibilities:

  • Anticipate future departmental needs and budget for them accordingly.
  • Appropriately manage a business partner workforce at outsourced stations and maintain a constructive relationship with leadership of the business partners.
  • Assignment of station resources (people and equipment).
  • Ensure that all areas are appropriately staffed and plan ahead to anticipate future staffing needs or deficiencies and take steps to ensure staffing remains adequate at all times.
  • Ensure that the department operates within established budget.
  • Ensure that the guest service department meets or exceeds operational goals such as on-time performance, courtesy and friendliness,
  • Mishandled Baggage Ratio (MBR), management of irregular operations, and compliance with all company policies and regulatory requirements (DOT, FAA, ADA).
  • Establish and maintain an appropriate organizational structure and headcount.
  • Prepare annual department budget.
  • Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, change in workload, rush jobs or technical developments.)
  • Suspension of work in any area for safety or operational needs.

Job Requirements:

  • Ability to work under minimal supervision/direction Occasional travel required.
  • At least five (5) to ten (10) years experience in airport operations preferred with at least five years required.
  • Bachelor’s Degree in aviation related field preferred.
  • Highly approachable professional demeanor In-depth knowledge of airport operations.
  • Must be able to lift 75 pounds consistently.
  • Must be willing to be fingerprinted and have the ability to pass a background check to obtain security badges for airport locations.
  • Previous management or supervisory experience preferred.
  • Proficient in Microsoft Office programs Ability to work independently on multiple assignments.
  • Work under pressure while still maintaining near 100% accuracy.

Job Details:

Company: Spirit Airlines

Vacancy Type: Full Time

Job Functions: Airport Services

Job Location: Indianapolis, IN, USA

Application Deadline: N/A

Apply Here

 Report Job