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Website Spirit Airlines
Job Description:
Spirit Airlines is seeking a Guest Service Manager to support the operation at the Indianapolis International Airport. This roll will provide support to the General Manager in leading airport personnel to provide a high quality customer experience while complying in full accordance with company policies and procedures in a safe and professional manner.
Job Responsibilities:
- Anticipate future departmental needs and budget for them accordingly.
- Appropriately manage a business partner workforce at outsourced stations and maintain a constructive relationship with leadership of the business partners.
- Assignment of station resources (people and equipment).
- Ensure that all areas are appropriately staffed and plan ahead to anticipate future staffing needs or deficiencies and take steps to ensure staffing remains adequate at all times.
- Ensure that the department operates within established budget.
- Ensure that the guest service department meets or exceeds operational goals such as on-time performance, courtesy and friendliness,
- Mishandled Baggage Ratio (MBR), management of irregular operations, and compliance with all company policies and regulatory requirements (DOT, FAA, ADA).
- Establish and maintain an appropriate organizational structure and headcount.
- Prepare annual department budget.
- Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, change in workload, rush jobs or technical developments.)
- Suspension of work in any area for safety or operational needs.
Job Requirements:
- Ability to work under minimal supervision/direction Occasional travel required.
- At least five (5) to ten (10) years experience in airport operations preferred with at least five years required.
- Bachelor’s Degree in aviation related field preferred.
- Highly approachable professional demeanor In-depth knowledge of airport operations.
- Must be able to lift 75 pounds consistently.
- Must be willing to be fingerprinted and have the ability to pass a background check to obtain security badges for airport locations.
- Previous management or supervisory experience preferred.
- Proficient in Microsoft Office programs Ability to work independently on multiple assignments.
- Work under pressure while still maintaining near 100% accuracy.
Job Details:
Company: Spirit Airlines
Vacancy Type: Full Time
Job Functions: Airport Services
Job Location: Indianapolis, IN, USA
Application Deadline: N/A
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