Sunday , February 5 2023

Supervisor Ramp Missouri – Southwest Careers

Website Southwest Airlines

Job Description:

Provides Legendary Customer Service by managing Ramp Agents and oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Responsibilities:

  • Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
  • Actively coordinates with all departments to maintain the station’s on-time performance
  • Sets clear expectations on daily assignments and procedures or process changes to Employees.
  • Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
  • Recognizes Team member achievements and ensures appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
  • Manages and evaluates the work performance of Ramp Agents to ensure that their work performance, attendance, and appearance meet Company requirements
  • Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
  • Partners with fellow Supervisors and Leadership to achieve Station objectives
  • Proactively reallocates Employees as needed and assigns rest and meal breaks as required
  • Ensures all Ramp Agents are properly assigned and utilized
  • Assists in training and mentoring Ramp Agents to ensure awareness of appropriate regulations, procedures, and Company policies

Job Requirements:

  • Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
  • Must maintain the ability to wear prescribed uniforms
  • Must be able to carry heavy items up and down jetway stairs
  • Must be able to work in cramped or high places
  • Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
  • Ability to successfully work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions
  • Ability to read documents, follow instructions, learn, understand, and teach ramp operations procedures, rules, and regulations
  • Ability to read and write English
  • Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems
  • Ability to successfully complete Ramp Agent training and perform all essential job functions of a Ramp Agent
  • Ability to assume a high level of responsibility

Qualification & Experience:

  • Preferred: 2 years of airline, military or industry related work experience in ramp, operations, or provisioning functions

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Functions: Airport Operations

Job Location: St. Louis, MO, USA

Application Deadline: N/A

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