Wednesday , February 8 2023

Southwest Airlines Careers – STL Operations Agent

Website Southwest Airlines

Job Description:

Provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Responsibilities:

  • Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
  • Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
  • Answers station operations’ telephones
  • Coordinates loading and unloading of aircraft by monitoring ramp activities
  • Works in a cooperative spirit to ensure the success of our Company
  • Advises Gate Agents when boarding will begin
  • Arranges for fueling of aircraft as required
  • Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Handles Station AMS and radio communications traffic as needed
  • Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
  • Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
  • Prepares dispatch release forms and collects weather reports from OTIS for the Crew
  • Operates boarding bridge, coordinates boarding and deplaning Customers
  • Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
  • Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same

Job Requirements:

  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must possess good written and oral skills
  • Must be GSC qualified
  • Must comply with DOT drug and alcohol testing program
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job

Qualification & Experience:

  • Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Functions: Advisor

Job Location: Dallas, TX, USA

Application Deadline: N/A

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