Wednesday , February 8 2023

Southwest Careers – Customer Service Agent, New York

Website Southwest Airlines

Job Description:

Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Responsibilities:

  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
  • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets.
  • Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
  • Works in a cooperative spirit to ensure the success of our Company
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems

Job Requirements:

  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
  • Must maintain the ability to wear prescribed uniforms.
  • Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces.
  • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods.

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Functions: Airport Operations

Job Location: New York, NY, USA

Application Deadline: N/A

Apply Here

jobsapplication.online



 Report Job