Southwest Airlines Jobs For Duty Supervisor

Job Description:

Provides Legendary Customer Service by managing Ramp Agents and oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.

Job Responsibilities:

• Must be able to meet any physical ability requirements listed on this description
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
• Partners closely with fellow Supervisors and Leadership to achieve Station objectives
• Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
• Manages and evaluates Ramp, Operations, and Customer Service Agents to ensure work performance, attendance, and appearance meet Company requirements
• Proactively reallocates Employees as needed and assigns rest and meal breaks as required
• Assist in training and mentoring Ramp Agents, Operations Agents, Customer Service Agents, and Skycaps to ensure awareness of appropriate regulations, procedures, and Company policies
• Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
• May perform other job duties as directed by Employee’s Leaders
• Actively coordinates with all departments to maintain the station’s on-time performance
• Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings
• Maintains oversight in handling and operating condition of all ramp equipment in addition to ensuring ground equipment is serviced and fueled as necessary
• May perform SIDA signatory responsibilities as assigned
• Ensures all Ramp Agents, Operations Agents, Customer Service Agents and Skycaps are properly assigned and utilized

Job Requirements:

• Ability to work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions
• Ability to successfully complete Customer Service Agent, Operations Agent and Ramp Agent training and perform all essential job functions of
• Customer Service Agent, Operations Agent and Ramp Agent
• Ability to effectively communicate information and instructions verbally, via radio equipment, via telephone, face to face, via public address systems and in writing
• Ability to read documents, follow instructions, learn, understand, and teach Operations & Customer Service procedures, rules, and regulations.
• Knowledge of and proficiency in computer software packages (ex. ALTEA) and Microsoft Office products
• Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed
• Ability to assume a high level of responsibility
• Ability to type and/or use computer keyboard with sufficient speed
• Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time
• Ability to read and write English

Qualification & Experience:

• Preferred: 2 years of airline or related Leadership experience to include 1 year of Ground Operations Leadership experience and 1 year Ground Ops cross functional (Ramp, Operations, Customer Service, Freight, Provisioning) knowledge

Job Details:

Company: Southwest Airlines

Vacancy Type: Full Time

Job Functions: Airport Operations

Job Location: Panama City, FL, US

Application Deadline: N/A

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