senior representative – Starbucks Application

Job Description:

This job contributes to Starbucks success by acting as the primary contact for partners regarding inquiries including but not limited to human resource policies and practices, benefits and pay. Maintains and enhances initiatives that support Starbucks culture and a great work environment. Models and acts in accordance with Starbucks mission and values

Job Responsibilities:

• Communicates policies and processes and provides information in response to partner inquiries
• Utilizes multiple systems to research, troubleshoot and provide issue resolution
• Answers a high volume of complex inbound calls in a fast-paced environment, while delivering quality service and creating a positive partner experience
• Applies critical thinking and active listening skills to effectively diagnose callers’ needs and to determine key details to document in the case management tool

Qualification & Experience:

• Human resources experience or education preferred 1 year
• Experience coaching or leading others 1 year
• Case management experience 1 year
• Experience researching, analyzing and problem solving in a fast-paced environment
• Experience researching, analyzing and problem solving in a fast-paced environment 2 years

Job Details:

Company: Starbucks

Vacancy Type: Full Time

Job Functions: Public Relations

Job Location: Seattle, WA, US

Application Deadline: N/A

Apply Here

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