Petco Jobs For Guest Advisor

Job Description:

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Responsibilities:

• Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Provide a great experience by engaging with guests utilizing your acquired skills and training.
• Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them.
• Express passion about animal welfare and maintain integrity in the work area.
• Know the team and the areas of expertise for each partner so that they can connect the customer with the right partner to deliver the guest experience and desired.
• Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.
• Be up to date with seasonal training such as flea and tick, pet summer safety, holiday promotions, etc. when applicable.
• Be knowledgeable about pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Maintain familiarity with current promotions and special services.
• Inform Guests of upcoming adoption events, explain our Think Adoption First philosophy.

Job Requirements:

• CHOOSE CORRECTLY: Uses logic and common sense when making decisions or taking action. Uses existing rules and procedures to guide actions. Considers the impact or consequences of actions and decisions. Addresses issues in a timely way.
• STRIVE FORE RESULTS: Takes personal responsibility to take action. Puts in extra effort and work to accomplish important results. Sets high standards for his/her own performance. Finishes assignments and tasks in a timely manner.
• COMMUNICATE WITH OTHERS: Listens carefully to others. Communicates clearly and concisely. Provides appropriate level of detail in communication. Write with accuracy, simplicity and completeness. Keeps others informed.
• PERFORM ETHICALLY: Does not cover up problems or blame others for mistakes. Meets commitments. Is honest and direct in dealing with people. Acts consistently with stated policies and practices. Does not disclose confidential information.
• PERFORM WORK: Asks questions to clarify assignments and priorities. Deals with high- priority work activities first. Makes sure work is done correctly. Handles problems and issues with speed and accuracy.
• SERVE THE CUSTOMERS: Asks discovery questions to understand customer needs. Seeks feedback from customers. Addresses customer needs by involving the right people at the right time. Meets or exceeds customer service needs, and reports barriers.
• RELATE TO OTHERS: Relates to others in an accepting and respectful way, regardless of their personality or background. Builds relationships by identifying and discussing common interests and priorities. Remains positive and respectful, even in difficult situations. Involves others as appropriate when issues affect them.

Qualification & Experience:

• A minimum of one year in a retail environment is highly preferred.
• Prefer a minimum of 2 years of experience in providing the public information in the animal nutrition, care/wellness/treatment knowledge areas is required.

Job Details:

Company: Petco

Vacancy Type: Full Time

Job Functions: Sales

Job Location: Baltimore, MD, US

Application Deadline: N/A

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