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Website Papa Johns
Job Description:
It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service
Job Responsibilities:
- Collect information about problems and lead users through the procedures
- Manage open incidents and follow them to resolution
- Handle all recognition, research, isolation, resolution, and follow-up for routine user problems, referring to more complex problems to second level support
- Maintain customer service levels
- Determine whether the problem is caused by hardware such as a modem, printer, cable, monitor or user error.
- Answer incoming telephone requests for assistance from users experiencing problems with hardware, software, and system procedures
- Log and track calls using a problem management database and maintaining history records and related problem documentation
Job Details:
Company: Papa Johns
Vacancy Type: Full Time
Job Functions: Engineering
Job Location: Louisville, KY, US
Application Deadline: N/A
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