Friday , February 3 2023

Operations Director – Dunkin Application

Website Dunkin’​ Brands

Job Description:

The Operations Director is the market leader who sets the pace with their team and cross functional partners to execute the strategic market plan and drive results. They translate the business strategy into day to day responsibilities providing direction and coaching for each of their Operations Managers; while removing barriers and sharing best practices. They collaborate with and influence broader business units and build strong relationships with their franchisee leaders. The Operations Director ensures each Operations Manager upholds the standards of the brand while enhancing guest satisfaction and franchisee profitability. They role model effective business planning, restaurant excellence through continual evaluation and coaching, and building effective relationships through mutual trust and respect.

Job Responsibilities:

  • Clearly communicate goals and the strategies that will facilitate achievement of goals and build strong relationships
  • Demonstrate authenticity, vulnerability, active listening, awareness, and acceptance
  • Through self-awareness and personal learning, address gaps between current leadership and required competencies and take initiative to engage the organization on building skills
  • Lead by supporting the team, assuming good intentions, championing ideas, taking responsibility, and trying new things
  • Demonstrate competency in a fast paced, consumer brand organization, growing through changes in markets, concepts, and raising the bar in performance and results
  • Develop franchisee capability through partnership, education, and coaching
  • Facilitate achievement of common goals through leadership of cross functional market team and collaboration across the organization
  • Apply knowledge and learning of business functions in the marketplace to include retail, operations, marketing, accounting, sales, human resources, supply chains, margins, etc.
  • Increase franchisee accountability through analysis of their business and engagement towards restaurant excellence; ensure alignment between franchisor and franchisee
  • Maintain focus on guest satisfaction, sales growth and franchisee profitability
  • Coach Operations Manager team on restaurant success criteria and effective action planning to include planning, assessing and recovering
  • Prioritize appropriately based on business imperatives; identify what is urgent and what is important

Job Requirements:

Qualification & Experience:

  • Written and verbal communication skills
  • Presentation skills
  • Ten plus year’s restaurant or retail management experience with multi-unit market or business unit leadership experience
  • Bachelor’s Degree or equivalent experience
  • Computer skills

Job Details:

Company: Dunkin’​ Brands

Vacancy Type: Full Time

Job Functions: General Business

Job Location: New York City, NY, US

Application Deadline: N/A

Apply Here