Wednesday , February 8 2023

Market Delivery Mgr – Customer Service Representative

Website The Home Depot

Job Description:

We’re looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. This is a unique opportunity to earn a base hourly rate PLUS performance-based compensation bonuses for quality of service and volume of contacts.

Job Responsibilities:

  • 60% – Serve as the first-level of contact for customers regarding any post-sale inquiries or issues, and effectively & efficiently research, troubleshoot, and deliver the right solution for every customer while providing a WOW experience through active listening, relevant probing questions, and call flow control/guidance.
  • 20% – Utilize alternative methods of communication (i.e., email) as appropriate to connect with your customers for any follow-up necessary to ensure all of their open inquiries are fully
  • 10% – Act as a liaison between customers and vendors.
  • 10% – Assist fellow associates with orders, errors, product & policy questions, cancellations, and other queries.

Job Requirements:

  • Passion for resolving and preventing customer issues as well as providing all customers with the right solution to their unique situation
  • Ability to speak and listen using strong verbal and written communication skills
  • Openness to coaching and feedback.
  • Tech-savvy skills such as navigating between multiple screens, typing quickly and accurately, and using various software programs like the Microsoft Office Suite.
  • Issue resolution and prevention mindset to provide the rig ht solution the first time.

Qualification & Experience:

  • Prior customer service experience in the window covering, interior design, or retail industries can be helpful, but not required.

Job Details:

Company: The Home Depot

Vacancy Type: Full Time

Job Functions: Management

Job Location: Houston, TX, US

Application Deadline: N/A

Apply Here