Lowes Jobs For Incident Command

Job Description:

The primary purpose of this role is to guide and support IT Service Management (ITSM) process implementation and process improvement efforts for designated initiatives in Incident Command of Major Incident and Problem Management. This includes responsibility for executing, supporting and maintaining designated ITSM processes and monitoring process performance and user compliance, and providing training. The individual in this role uses a strong understanding of designated process in order to drive both tactical and strategic initiatives.

Job Responsibilities:

• Supports the development of and delivers user training sessions and associated materials (e.g., training guides, user manuals) to support adoption of the designated process
• Participates in the development of test scenarios and test plans based on user requirements and supports the execution of test plans and the validation of test results against acceptance criteria
• Guides and supports ITSM adoption efforts for the designated process by cultivating strong collaborative working relationships with cross-functional teams
• Assists with the training, and development of ITSM Analysts to ensure that they have the tools needed to effectively monitor and maintain business processes
• Works directly with Lead ITSM Analyst to lead the day-to-day execution of the designated ITSM process, associated process responsibilities and improvement initiatives
• Researches and recommends ITSM tool enhancements and continuous process improvement initiatives to reduce cost, risk and improve time to value
• Collaborates with the Lead ITSM Analyst for the creation and maintenance of ITSM processes, audit, and procedure documentation and measurements to ensure that these process and procedures are followed (Policy, Process Flows, Procedures, KPIs, etc.)
• Assists with development, tracking, and execution of targeted Service Improvement Plans and other ITSM projects and initiatives as assigned
• Assists with the development of and utilizes reports and dashboards to monitor and support ITSM process performance and user compliance; facilitates meetings with stakeholders and management to gather input and feedback on process performance
• Partners with other Analysts to complete assignments

Qualification & Experience:

• Experience communicating (and managing the conversation) to associates at all levels including senior management
• Experience working with cross-functional teams
• um Qualifications:
• Experience collaborating with others to achieve objectives
• 5 years of IT experience
• Experience with ITSM tool set (e.g., Remedy Smart IT, Service Now, etc.)
• Experience implementing projects
• Experience in planning, designing, implementing, supporting or executing ITSM processes within a designated process area
• Bachelor’s Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)

Job Details:

Company: Lowes

Vacancy Type: Full Time

Job Functions: Management

Job Location: Charlotte, NC, US

Application Deadline: N/A

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