Sunday , February 5 2023

Logistics Services – Starbucks Online Application

Website Starbucks

Job Description:

This job contributes to Starbucks success by meeting the order processing needs and recovery for our customers serviced by the supply chain.

Models and acts in accordance with Starbucks guiding principles.

Job Responsibilities:

  • Keeps current on all portfolio products and related updates and changes including offerings, pricing, shipping, procedures, and promotions. Responds to field and customer inquiries
  • Escalates issues leadership regarding customer needs, product usage, system and general operational issues.
  • Assists sr. customer service rep or supervisor in cross-functional team participation with input for developing and improving current and future order processing functions, such as promo specific issues, product substitutions, exception processing and inventory review.
  • Maintains buyer relationships by providing world-class customer service and logistical support to customers.
  • Researches and processes credits, returns and freight claims in a timely manner to ensure accurate customer charges and to maximize profitability.
  • Monitors and resolves all error and service failure issues for assigned customers including back orders, cancelled line notifications, order status, emergency order and freight carrier incident reports.
  • Processes, monitors, and tracks manual orders to ensure efficient and timely delivery of products to distributor, business partner or customer
  • Maintains regular and consistent attendance and punctuality

Job Requirements:

  • Attention to detail
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to retain product and technical knowledge
  • Ability to work as a part of a team
  • Ability to perform data entry
  • Ability to maintain accurate records
  • Ability to manage multiple priorities and meet deadlines in a fast-paced and changing environment
  • Strong organizational and time management skills
  • Ability to perform data entry
  • Basic skills in Microsoft Office Suite

Qualification & Experience:

  • Customer service representative 2 years
  • Customer service experience in retail or related channel 2 years

Job Details:

Company: Starbucks

Vacancy Type: Full Time

Job Functions: Supply Chain

Job Location: Seattle, WA, US

Application Deadline: N/A

Apply Here