Sunday , February 5 2023

Kohls USA Careers – Store Manager Assistant CA Market

Website Kohl’s

Job Description:

This position plays an integral role as part of the Store Management Team. This role has the responsibility of management and supervision of all associates in all areas. Responsibilities include leading the Store in the following areas: associate development, supervision of merchandise sales areas to ensure execution according to Kohl’s Best Practices, communications, analysis of business operations, expense management, and general management of the Store as part of the Store Management Team.

Job Responsibilities:

  • Accountable for results of Customer Service programs through the Customer Service Scorecard
  • Leads/directs Area Supervisors in the standard for customer issue resolution
  • Manages sales floor associates to meet and/or exceed Customer Service occurrences
  • Provides the interpretation, administration and direction for Kohl’s Service Standards (KSS), including the
  • Customer Service Survey, “Yes We Can” Program, and other Customer Service programs
  • Recommends solutions to avoid future occurrences
  • Resolves escalated customer complaints. Determines source of issues and takes initiative to identify and resolve them
  • Supports and participates in the execution of the “E3” program

Job Requirements:

  • Assists in reviewing replenishment schedules and execution to ensure Company in-stock goals are maintained
  • Competitively shops competition and communicates results to Store Manager
  • Ensures Company merchandise presentation directives and standards are met while merchandising incoming freight and replenishing the sales floor
  • Lead associate team to ensure total store cleanliness and recovery standards are met
  • Oversees and audits the ad set process to ensure Company accuracy goals are achieved
  • Partners with Store Manager to address inventory issues from SIR report
  • Reviews business summary for sales opportunities
  • Supervises the credit solicitation effort of the associates to achieve store goals
  • Interprets, directs and leads capacity and merchandise directives

Qualification & Experience:

  • A demonstration of professional accomplishments through results-driven behavior and team development abilities
  • Ability to recognize and understand available resources and utilize them to meet and exceed the store’s sales plan and expense controls
  • Efficient planning and organizational skills
  • Multiple years managing a significant retail sales volume in a high-growth retailing environment
  • Opens and closes the store at a minimum two nights per week

Job Details:

Company: Kohl’s

Vacancy Type: Full Time

Job Functions: Management

Job Location: Roseville, CA, USA

Application Deadline: N/A

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