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Website Kohls
Job Description:
Kohl’s mission is to inspire and empower families to lead fulfilled lives; you are at the forefront for bringing this into action. You will create a first-class omnichannel experience by promoting a hospitality mentality in all areas of the store for Kohl’s Customers and Associates. You will play a large part in driving store sales and profit by ensuring customer satisfaction and brand standards through the hiring, training and development of associates in customer engagement, operations and merchandise presentation.
Job Responsibilities:
- Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising
- Ensure associates adherence to Kohl’s policies and procedures
- Recruit, interview and hire talent
- Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement
- Assist and guide associates on the point of commerce process
- Communicate and educate associates on key priorities to support Sales, Service and Loyalty
- Collaborate with fellow store executives to identify trends and opportunities to make business recommendations
- Lead the execution on all merchandising directives
- Continuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes in position
- Collaborate with the store executive team to develop and execute associate retention strategies
- Assess and allocate resources to support business and workload demands
- Make informed decisions to support store expense management (e.g. payroll, productivity, shortage)
- Create a hospitality mentality among all associates on the sales floor, creating a best in class customer experience
- Foster a collaborative and engaged environment, addressing and managing associate concerns
- Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers
Job Requirements:
- Experience working with all levels of management, building partnerships
- Multiple years experience managing a significant retail volume in a fast paced customer service environment
- Experience working in a fast paced and changing environment
- Anticipate challenges and obstacles developing solutions to these problems
- Strong organizational skills with the ability to multi-task
- Ability to occasionally work overnight
- Open and close the store on an as needed basis
- Demonstrated ability to lead and develop a large team of associates
Job Details:
Company: Kohls
Vacancy Type: Full Time
Job Functions: Management
Job Location: Westland, MI, US
Application Deadline: N/A
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