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Website Kohls
Job Description:
In this role, you will support a sales driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.
Job Responsibilities:
- Courteous and responsive to requests and questions
- Build trust to solve the customer shopping needs
- Leverage omni channel offerings to deliver a frictionless customer experience
- Complete transactions accurately and efficiently while engaging customers
- Be a savings consultant to help customers save with a Kohl’s Card
- Deliver a consistent sales floor experience
- Ensure all customers feel respected, appreciated and rewarded.
- Support sales floor, fitting room, point of sale, and operational processes, as required
- Accurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS
- Build rapport and make a genuine connection with the customer
- Converts, opens and activates Kohl’s Card applications
- Drive sales by providing an inspiring environment that motivates customers to add to their basket
- Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program.
- Drive sales
- Acknowledge and assist customers through our company programs
- Build customer connections with a greeting and execute an authentic hospitality experience
Job Requirements:
- Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
- Ability to work in a fast paced environment and accomplish multiple tasks within established timeframes.
- Perform work in accordance with the Physical Requirements section.
- Ability to learn and comply with all company policies, procedures, standards and guidelines.
- Availability to work days, nights, and weekends.
- Ability to comply with dress code requirements.
- Ability to perform the Key Accountabilities
- Ability to satisfactorily complete company training programs.
- Ability to maintain prompt and regular attendance as set by the company.
- Ability to work as part of a team and interact effectively with others.
- Ability to receive, understand and proactively respond to direction from supervisors/managers and other company personnel.
- Basic math and reading skills, legible handwriting, and basic computer operation.
Job Details:
Company: Kohls
Vacancy Type: Part Time
Job Functions: Management
Job Location: Chelmsford, MA, US
Application Deadline: N/A
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