Front Office Guest Services Executive – Jumeirah Hotels Careers

Job Description:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

An opportunity has arisen for a Guest Service Executive to join in Front Office Department in Jumeirah at Saadiyat Island Resort.

Job Responsibilities:

• Ensures that the Guest Services Desk is manned, operationally prepared, and stocked at all times.
• Take payment from guests on departure and close their bills correctly.
• Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
• Be efficient in assisting guests throughout their stay with any requirements.
• Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Scan the passport of every guest on arrival and safe the data correctly for the CID Report.
• Sell rooms to walk-in guests at the maximum rate possible.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.

Job Requirements:

• Good knowledge in OPERA (PMS) or (OPERA CLOUD) is essential
• Excellent English communication skills
• Proficient in MS Office applications
• A minimum of 1 year as a receptionist or in similar role in a 5 star hotel reception.
• Secondary school certificate/diploma or degree in hospitality management
• Outgoing personality with ability to communicate with guests and colleagues
• Additional language is an added value

Job Details:

Company: Jumeirah

Vacancy Type: Full Time

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

Apply Here

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