Sunday , February 5 2023

Jetblue Careers – IT Digital Product Manager Long Island City

Website JetBlue

Job Description:

The Product Manager, IT Digital and Customer Products (Loyalty Products) reports into the Digital Commerce organization and will be responsible for helping to define the overall product strategy and building and growing JetBlue’s Digital Commerce Products as they relate to the TrueBlue program. The Product Manager will serve as an internal subject matter expert on industry trends and technology and ensure that the Company effectively engages with consumers through Customer facing channels and continuously expands its value-added services. The Product Manager will define product feature sets, lay out the roadmap of the product, manage UX and design with internal and external designer resources and collaborate with a team of Project Managers and Business Analysts to deliver the Conversion Products roadmap.

The Product Manager is a key member of the IT Digital and Customer team and enjoys interacting with people at different levels within and outside of the organization. The Product Manager should have an understanding of the technology ecosystem that their product(s) sit within and is passionate about delivering products that optimize and enhance the end-to-end JetBlue travel experience. The Product Manager, IT Digital and Customer Products is comfortable working on high profile assignments, is motivated by determining new ways to improve processes, excels at detail oriented projects, can manage changing priorities and perform well under stress and time constraints, and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.

Job Responsibilities:

  • Act as a team lead for day to day functions, activities within the product area and be the first point of escalation for project and product related risks, issues across all environments
  • Develop a rolling eighteen month roadmap in collaboration with matrix partners to ensure that prioritized capabilities are being delivered in a consistent and timely manner
  • Identify Product Quality metrics that are met and/or exceeded by continuous improvement to ensure minimum disruption of business functions
  • Manage the overall product development lifecycle through the phases of Discover, Define, Develop and Deliver
  • Participate in the Acceptance Testing and Quality control to ensure end products meet the business vision
  • Partner with other IT Product Managers to ensure alignment and best practices across the organization
  • Research, prototype and recommend emerging technologies integration into JetBlue’s core business functions
  • Serve as a liaison between Internal and External matrix partners to determine prioritization of items, lead business requirements development, review current/approaching releases, and ensure compliance with IT standards and procedures
  • Work and collaborate closely with technology business partners and Product Engineering to discover and understand the solution, define the vision and scope and a release model that best supports the product and business needs

Job Requirements:

  • Able to work flexible hours and be available for an emergency response on short notice
  • Available for occasional overnight travel (5-10%)
  • Bachelor’s Degree in Computer Science/IT or related discipline with four (4) years of professional experience in IT product management, IT project management or similar discipline OR Master’s Degree in Computer Science/IT or related discipline with three (3) years of professional experience in IT product management, IT project management or similar discipline
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Must pass a ten (10) year background check and pre-employment drug test
  • Two (2) years of experience managing project delivery and supporting products for business customers

Qualification & Experience:

  • Basic understanding digital commerce and project and product delivery
  • Demonstrates a strong knowledge of technology trends; digital trends, industry background
  • Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners
  • Experience working with cross-digital platforms
  • Knowledge of budget creation and management
  • Knowledge of the airline industry

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Functions: Production

Job Location: Long Island City, Queens, NY, USA

Application Deadline: N/A

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