Jetblue Careers For Engineer IT OCC

Job Description:

The Engineer IT Operations Control Center (OCC) maintains and supports users and solutions throughout the Systems Operations Center as well as companywide. The engineer leverages available technologies, and customer service skills to provide a level of service that is aligned with the organization’s objectives, initiatives and the business needs. The engineer installs, maintains, and troubleshoots software and hardware. The engineer works with other IT groups within the company as well as business partners to maintain systems and applications.

Job Responsibilities:

• Revises documentation as new information or processes are identified
• Opens, updates, and closing of Incidents and Requests tickets via ServiceNow ticketing tool
• Perform routine health checks against our Citrix computing environment
• Owns and drives proper resolution of incidents via the Incident Management process
  Provides timely escalation for issues based on predefined levels for mission critical applications.
• Responsible for day-to-day monitoring of the Windows Server and applications environment
• Partners with other IT Teams and business partners as needed
• Ensures timely and courteous service is delivered at all times
• Maintain proper documentation of incidents and service requests using incident tracking tools
• Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues
• Escalates support issues for components of JetBlue’s Windows networking infrastructure including Active Directory, TCP/IP, DNS, DHCP, DBA and others
• Monitor, configure, support, and troubleshoot desktop and server based applications on a local and remote level throughout the enterprise
• Use a proactive approach to problem resolution, aimed at reducing the number of reported incidents and enhancing the technology experience for the business

Job Requirements:

• Flexibility with schedule – this is a role with changing shift times that provides 24/7 365 days onsite support
• Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as or when they occur
• Able to pass a ten (10) year background check and pre-employment drug test
• Associates Degree in IT related disciplines
• Two (2) years of experience with Microsoft networking including TCP/IP
• Legally eligible to work in the country in which the position is located
• Prior Support and/or call center experience
• Available for overnight travel (10%)
• Excellent time management skills

Qualification & Experience:

• Two (2) years of experience building and administering Windows servers
• Two (2) years of desktop support

Job Details:

Company: Jetblue

Vacancy Type: Full Time

Job Functions: Sales

Job Location: Long Island City, NY, US

Application Deadline: N/A

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