Instacart Hiring – Researcher

Job Description:

We’re looking for a User Researcher to join our Product team and help us create experiences that improve and transform our customer’s lives. You’re a passionate user advocate that owns and communicates user insights that lead to strong recommendations and successful outcomes.

Job Responsibilities:

• Proactively define and execute on an end to end research strategy based on key research questions and business objectives
• Utilize a wide range of storytelling techniques and communicate research insights in a clear, opinionated, and compelling way that influences and leads to action
• Lead research with users to identify meaningful insights that fuel improvements to our product features and ignite new ones
• Work closely with a cross-functional team of data scientists, product managers, designers, and engineers who are passionate about building products
• Be a strategic partner to product development teams by sharing insights that identify problems and unsolved user needs
• Define success metrics, goals and testable hypotheses, then plan research activities based on those definitions
• Facilitate and help shape the design process

Job Requirements:

• Proven ability to integrate insights into product design and a user-centered design practice, and influence product strategy through clear, concise and impactful storytelling
• Expertise in user research, information architecture and interaction design, and clear and compelling written and presentation delivery
• Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation
• A passion for user research, the customer and a truly collaborative spirit
• Ability to self-manage, self-motivate and deal with large amounts of complexity and ambiguity

Qualification & Experience:

• Experience managing concurrent projects involving cross-functional teams
• Degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience
• 3+ years conducting research in a consumer-focused product organization – bonus points if the product served multiple customer types

Job Details:

Company: Instacart

Vacancy Type: Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

Apply Here

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