HDFC Bank Careers – Collections Mgr

Job Description:

Receivables Management: Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio. Review field follow-up for the portfolio managed towards achievement of target set. Monitor the agency / field executives performances periodically.

Job Responsibilities:

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections.
• Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
• Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
• Settlement process involving issue of settlement letters to be in line with approvals received.
• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
• Manage escalations and ensure resolution of all cases.
• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC book updation are managed as per the laid down guideline.
• Process Management: All Banks process to be adhered to in totality in Unit performance Cash deposit process including monitoring TAT taken by agencies to deposit money collected.
• Achieve the money collection under principal, fees & charges as per targets.
• (Applicable for Auto, Two Wheeler, Agri & CTG Loans) Ensuring timely allocation and field follow-up.
• Call recordings have to be validated and updated in the visit report submitted to the agency.
• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
• Regular visit to yard and reporting the discrepancies / compliant items as a visit report.

Job Requirements:

Job Details:

Company: HDFC Bank

Vacancy Type: Full Time

Job Functions: Sales

Job Location: Indore, Madhya Pradesh, India

Application Deadline: N/A

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