Friday , February 3 2023

Executive Team Leader Service & Engagement- Target Job Application

Website Target

Job Description:

As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that brings their passion and pride to all that they do.

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

Job Responsibilities:

  • Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
  • Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
  • Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
  • Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
  • Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
  • Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
  • Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
  • Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
  • Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
  • Anticipate staffing needs, talent plan and recruit – both long and short term

Job Requirements:

  • Learn and adapt to current technology needs
  • Manage conflict, lead and hold others accountable
  • Manage workload and prioritize tasks independently and with a team
  • Strong interpersonal and communication skills
  • Relate well with and interact with all levels of the organization
  • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
  • 4 year degree or equivalent experience
  • Strong business acumen

Qualification & Experience:

  • Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
  • Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
  • Skills in recruiting, selecting and talent management of hourly team members and leaders
  • Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
  • Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
  • Skills in guest engagement; problem solving and resolution

Job Details:

Company: Target

Vacancy Type: Full Time

Job Functions: Other

Job Location: Columbia, MO, US

Application Deadline: N/A

Apply Here

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