Wednesday , February 8 2023

Global Service Desk Analyst – Footlocker Jobs

Website Foot locker

Job Description:

This position is responsible for providing support to end users and their devices. The position also provides system level support multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and offer specialized technical support for specific aspects of the network.

Job Responsibilities:

  • Coordinate with other team members and/or departments to solve problems, support and coordinate the implementation of new systems.
  • Create Self-help documentation for end users; Prepare needed documentation to use and support Desktop operational software tools, hardware and system software
  • Multi-task to ensure call handling as well as attaining Service Desk SLA’s in place
  • Pro-active technical support for IS&T entities
  • Promote knowledge transfer to influence change and strengthen the team’s performance
  • Provide strong motivation and excel in training abilities, help other associates with complicated issues and perform ‘Roaming’ tasks with efficiency, diplomacy, tact and professionalism
  • Rotational On-Call (24/7) Duties
  • Support all areas of IS&T on technical improvements/changes
  • Troubleshoot complex problems and provide complete solutions to ensure a high level of customer satisfaction
  • Work ticket queue with speed and thoroughness by analyzing issues, providing quick resolution and thorough documentation of resolution within the ticket,
  • Work with fellow associates which includes being an integral part of their immediate site team as well as all the members of the Global IT team.

Job Requirements:

  • Adhere to all Corporate policies and standards
  • Bachelors or Associates degree in Information Technology, Computer Science, a related degree field, or equivalent work experience of 3 years minimum
  • Effectively communicate with Foot Locker staff, build a good working relationship and ensure an understanding of the needs and objectives
  • Enthusiastic, goal-oriented team player with a service-oriented attitude
  • Exceptional troubleshooting skills
  • Fluency in English (written and spoken)
  • ITIL certification is a plus
  • Prepared to work off hours and weekends
  • Quick to learn new technologies and keen to stay up to date
  • Scripting (Power Shell, Batch, VBS) is a plus
  • Strong communication skills
  • Strong knowledge of Windows server environment/Active Directory

Job Details:

Company: Foot locker

Vacancy Type: Full Time

Job Functions: Technology

Job Location: Wausau, WI, USA

Application Deadline: N/A

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