Global Service Desk Analyst – Footlocker Jobs

Job Description:

This position is responsible for providing support to end users and their devices. The position also provides system level support multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and offer specialized technical support for specific aspects of the network.

Job Responsibilities:

• Coordinate with other team members and/or departments to solve problems, support and coordinate the implementation of new systems.
• Create Self-help documentation for end users; Prepare needed documentation to use and support Desktop operational software tools, hardware and system software
• Multi-task to ensure call handling as well as attaining Service Desk SLA’s in place
• Pro-active technical support for IS&T entities
• Promote knowledge transfer to influence change and strengthen the team’s performance
• Provide strong motivation and excel in training abilities, help other associates with complicated issues and perform ‘Roaming’ tasks with efficiency, diplomacy, tact and professionalism
• Rotational On-Call (24/7) Duties
• Support all areas of IS&T on technical improvements/changes
• Troubleshoot complex problems and provide complete solutions to ensure a high level of customer satisfaction
• Work ticket queue with speed and thoroughness by analyzing issues, providing quick resolution and thorough documentation of resolution within the ticket,
• Work with fellow associates which includes being an integral part of their immediate site team as well as all the members of the Global IT team.

Job Requirements:

• Adhere to all Corporate policies and standards
• Bachelors or Associates degree in Information Technology, Computer Science, a related degree field, or equivalent work experience of 3 years minimum
• Effectively communicate with Foot Locker staff, build a good working relationship and ensure an understanding of the needs and objectives
• Enthusiastic, goal-oriented team player with a service-oriented attitude
• Exceptional troubleshooting skills
• Fluency in English (written and spoken)
• ITIL certification is a plus
• Prepared to work off hours and weekends
• Quick to learn new technologies and keen to stay up to date
• Scripting (Power Shell, Batch, VBS) is a plus
• Strong communication skills
• Strong knowledge of Windows server environment/Active Directory

Job Details:

Company: Foot locker

Vacancy Type: Full Time

Job Functions: Technology

Job Location: Wausau, WI, USA

Application Deadline: N/A

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