Friday , February 3 2023

Customer Service Manager – Food Lion USA Careers

Website Food Lion

Job Description:

Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices.

Job Responsibilities:

  • Communicate all cash variances to the Customer Service Manager
  • Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
  • Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines
  • Ensure compliance with local, state and federal regulations
  • Ensure office functions are completed accurately and on time
  • Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
    In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
  • Maintain an efficient and productive Front End operation
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
  • Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
  • Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Provide recognition of accomplishments and offer coaching when necessary
  • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
  • Serve as a model for customer service and instills this value in all associates
  • Support the achievement of budgeted financial and operating results for the Front End
  • Train and develop Office Assistants and Cashiers
  • Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies

Job Requirements:

  • A high school graduate or equivalent preferred
  • Ability and willingness to learn multiple tasks and technical requirem nts of the job
  • Ability to lead and direct others
  • Ability to use technical information to solve problems
  • Excellent interpersonal, organizational, communication and customer service skills
  • Good understanding of store operations preferred
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Must be able to perform the job duties and responsibilities of Office Assistant
  • Must meet minimum age requirements to perform specific job functions

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Functions: Management

Job Location: Lexington, SC, USA

Application Deadline: N/A

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