Thursday , June 30 2022

Contact Centre Agent – Emirates Group Careers

Website Emirates

Job Description:

Are you looking for a job where you can grow professionally and build your career in a multinational airline? If you love traveling, interacting with customers and colleagues from across the Emirates network, there are opportunities for you.

Emirates is the world’s largest international airline, with a network that spans over 160 destinations in 85 countries. We are currently looking for a Customer Sales and Service Professionals to join our multicultural team in Dubai.

Job Responsibilities:

  • Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.
  • Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
  • Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.
  • Issue Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions.

Job Requirements:

  • Good listening and communication skills.
  • PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).
  • Ability to work in a multiple shift environment
  • Arabic/Czech/French/German/Italian/Japanese/Mandarin/Polish/Portuguese/Russian/Spanish
  • Fluency in English and one of the languages listed below is a must:
  • Customer and sales orientation to provide excellent service and close any sales opportunity.

Qualification & Experience:

  • Experience in Contact Centre/Hospitality industry preferred.
  • Knowledge of contact centre and airline industry procedures and methodology
  • Standard fares and ticketing courses, Skywards and MARS reservations systems
  • Excellent interpersonal, telephone and customer service skills
  • PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail
  • Customer Service or Call Centre: 1+ year
  • Ability to work in a busy sales team environment
  • 10 Years schooling or equivalent

Job Details:

Company: Emirates

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

jobsapplication.online