e-Commerce Clerk – Krogers Application

Job Description:

Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

Job Responsibilities:

• Communicate any substitutions or exceptions to customers order at time of pick-up
• Meet/exceed productivity standards
• Ensure quality and freshness of all items chosen
• Assist in training new e-Commerce team members
• Perform required opening and closing procedures
• Initiate and complete selection process for customers on-line orders
• Scan and bag orders on the go while following all bagging standards
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers’ cars
• Learn and adapt to new and improved processes
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Maintain organization and cleanliness of staging areas and equipment
• Process the orders through the point of sale (POS) system
• Read and follow directions given in the note section
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones

Job Requirements:

• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills
• Ability to work without supervision
• Ability to read shelf tags

Qualification & Experience:

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
• Education Level: None
• Required Certifications/Licenses: None

Job Details:

Company: Kroger

Vacancy Type: Full Time

Job Functions: Customer Service

Job Location: Lakewood, CO, US

Application Deadline: N/A

Apply Here

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