Wednesday , February 8 2023

e-Commerce Clerk – Krogers Application

Website Kroger

Job Description:

Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

Job Responsibilities:

  • Communicate any substitutions or exceptions to customers order at time of pick-up
  • Meet/exceed productivity standards
  • Ensure quality and freshness of all items chosen
  • Assist in training new e-Commerce team members
  • Perform required opening and closing procedures
  • Initiate and complete selection process for customers on-line orders
  • Scan and bag orders on the go while following all bagging standards
  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines
  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
  • Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers’ cars
  • Learn and adapt to new and improved processes
  • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
  • Maintain organization and cleanliness of staging areas and equipment
  • Process the orders through the point of sale (POS) system
  • Read and follow directions given in the note section
  • Communicate with customers via a portable phone and respond to calls in a professional and timely manner
  • Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones

Job Requirements:

  • Basic math skills (i.e., counting, addition, and subtraction)
  • Excellent oral/written communication skills
  • Ability to work without supervision
  • Ability to read shelf tags

Qualification & Experience:

  • Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
  • Education Level: None
  • Required Certifications/Licenses: None

Job Details:

Company: Kroger

Vacancy Type: Full Time

Job Functions: Customer Service

Job Location: Lakewood, CO, US

Application Deadline: N/A

Apply Here