Wednesday , February 8 2023

Dunkin Donuts Application – Operations Manager – NY

Website Dunkin’​ Brands

Job Description:

With an energy that is infectious and a singular dedication to building on our successes, our people have grown our company into one of the world’s leading franchisors of quick service restaurants with more than 19,000 points of distribution in more than 60 countries worldwide. The success that we have built from our many years of creating products that people love is something we delight in sharing with our approximately 1,100 employees. But the best part about working at Dunkin’ Brands is being associated with well-known brands that people identify with great taste, delicious products and consistent service across the globe.

Job Responsibilities:

  • Evaluate margins and identifies roadblocks to franchisee profitability and takes appropriate action for solving issues
  • Consult with franchisees on new product introductions, new restaurant openings, and bakery production
  • Consult with each franchisee once per month to analyze assessment scores, capture root cause operational issues, target improvement opportunities, and drive robust and high impact action planning
  • Distribute time appropriately to have higher visibility with their lower performing franchisees
  • Drive methods of Service with Speed, Coffee Excellence, and Order Accuracy
  • Ensure effective action planning through root cause analysis, creation and execution of action plan, and scheduled follow-ups that drive accountability
  • Influence franchisees on the value of the people development component of their business plan and provides guidance on organizational structure and succession planning
  • Utilize our coaching model by seeking first to understand, provide candid feedback, offer suggestions, and commit time and resources

Job Requirements:

Qualification & Experience:

  • 5+ years of restaurant operations management experience with multi-unit leadership experience, preferably QSR
  • Communication skills to include coaching and influencing
  • Analysis and problem solving skills
  • Bachelor’s Degree or equivalent experience
  • Relationship builder; able to motivate

Job Details:

Company: Dunkin’​ Brands

Vacancy Type: Full Time

Job Functions: General Business

Job Location: Queens Village, NY, US

Application Deadline: N/A

Apply Here