Comcast Internships – Manager, Digital Experience Analytics

Job Description:

Our Digital Experience and Platforms (DXP) team demands business intelligence that is timely, accurate, and actionable. We are seeking a Manager to join our Operations group, which ensures the DXP organization is on the path to delivering the right financial, customer, and strategic goals through data-driven insights, testing, and journey performance monitoring. You’ll wear three different hats: analyst, strategist, and story-teller. We don’t just report on the “what” – we deliver information about the “why.” Success means driving strategy as a key stakeholder at the decision-making table: preparing, investigating, and delivering findings that optimize all aspects of our omnichannel experiences.

Job Responsibilities:

• Regular, consistent, and punctual attendance
• Conducts analyses of core KPIs for the business unit (e.g., traffic patterns and seasonality, task completion, digital containment, etc.)
• Consistently exercises independent judgment and discretion in matters of significance
• Carry out post-event analysis to validate forecast assumptions and identify factors associated with the change.
• Measure effectiveness of improvements through deep analysis of data on performance metrics striving for cost-effective high-quality improvements.
• Create actionable insights and understanding through the analysis of quantitative, qualitative, and financial data, building recommendations that directly address business objectives.
• Other duties and responsibilities as assigned

Job Requirements:

• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Do what’s right for each other, our customers, investors, and our communities.

Qualification & Experience:

• Experience with data visualization tools like Tableau or Domo a plus.
• Excellent verbal and written communication skills with a strong executive presence, strong interpersonal skills, and experience collaborating with diverse cross-functional teams.
• Experience with web analytics tools and principles; Adobe Analytics preferred.
• Demonstrated success in managing a complex workload with multiple priorities and tight deadlines with a focus on measuring results and improving performance.
• Problem-solving mindset, ability to consider broader business implications beyond near-term challenges.
• Mastery of story building/telling applications (PowerPoint, Excel, Word).
• Knowledge of statistical concepts and software a plus.
• Degree in Statistics, Analytics, Business, Marketing, Economics, or a related field.

Job Details:

Company: Comcast

Vacancy Type: Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here

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