Chevron Job Applications For Sr Customer Service Representative

Job Description:

Job Responsibilities:

• Manage all contacts received through phone, web and email from the shared group mailbox or US postal mail in relation to a variety of North
• America (US and Canada) consumer concerns. Proficiency in the consumer connection centers processes is required to handle complex cases (level 1 & 2), complaints and station commendations.
• Participate in all safety programs and is expected to demonstrate Operation Excellence and Chevron Way behaviors
• Perform various special assignments as directed by the Team Leader including statistical report preparation, research, and special project activities
• Support the Supervisor or Subject Matter Expert in overseeing team operations and activities
• Initiate, lead, and participate in process improvement efforts and work with other groups to achieve overall process standardization and improvement
• Provide training for new hires and monitors trainees’ performance

Job Requirements:

• Bachelor’s degree graduate
• 2-4 years of customer service experience in a BPO or call center industry with facilities management services exposure
• High level customer service orientation
• Strong oral and written communications and interpersonal skills
• Proficient in MS Office applications
• Can work with minimal supervision
• Willing to work on shifting schedule, holidays, and weekends to meet business needs/requirements
• Experience with Workday and ServiceNow is an advantage

Job Details:

Company: Chevron

Vacancy Type: Full Time

Job Functions: Management

Job Location: Makati City, National Capital Region (Manila), Philippines

Application Deadline: N/A

Apply Here

jobsapplication.online