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Website Arconic
Job Description:
The Customer Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing teams, and sales professionals. This position is located in Irving, TX and reports directly to the Service Center Manager.
Job Responsibilities:
- Resolve discrepancies found on customer orders and facilitate the communication between departments for resolution.
- Receive and process orders accurately and in a timely fashion.
- Maintain statuses on assigned customer open order reports.
- Determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required.
- Address and follow up on customer inquiries.
- Collaborate and maintain communications with Sales Representatives on customer-related issues.
- Deliver exceptional customer service.
Job Requirements:
- Professional demeanor and strong work ethic.
- Excellent interpersonal skills; effectively communicate in writing as well as verbally when presenting information in one-on-one and small group situations to customers, and other employees of the organization.
- Knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale).
- Ability to understand instructions, short correspondence, and memos.
- Ability to read architectural drawings or the willingness to learn.
- Superior time management, detail oriented, and strong organizational skills.
Job Details:
Company: Arconic
Vacancy Type: Full Time
Job Functions: Engineering
Job Location: Coppell, TX, US
Application Deadline: N/A
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