Aflac Job Opportunities For Innovation Delivery Mgr

Job Description:

Responsible for the implementation of future state processes (based on Aflac’s Journey Maps and in conjunction with the Customer Experience Strategy Team) to equip and enable the organization to be more customer-centric in everyday operations; works with the Customer, Account, and Producer to execute complex technology projects and significant process improvements, starting with a rigorous test and learn process, covering multiple departments and functions; leverages gap analysis on the current state and develops and delivers solutions

Job Responsibilities:

• Serves as an expert in the customer experience; acts as an advocate for the customer when implementing changes within the organization to drive Persistency, Retention and Ease; works with both BAU and Transformation team members to ensure Aflac is driving toward the future-state processes
• Manages innovation initiative test and learn efforts; manages one or more medium to large size complex projects that are tactical and evolutionary in nature, including project design, development, implementation and staffing requirements; effectively removes barriers and resolves escalations at all levels throughout the initial phases of project/initiative implementation
• Responsible for the implementation of future state processes (based on Aflac’s Journey Maps and in conjunction with the Customer Experience Strategy Team) to equip and enable the organization to be more customer-centric in everyday operations; works with the Customer, Account, and Producer to execute complex technology projects and significant process improvements covering multiple departments and functions; engages key leaders from all impacted areas for collaboration and execution; leverages gap analysis on the current state and develops and delivers solutions
• Forms strategies, plans, policies, and procedures based on operational analysis to maximize current operations or to plan large-scale operational changes; analyzes current technology use to maximize efficiencies, finding the best mix of short-term costs, long-term operating effects and plans, service quality, and output requirements
• Serves as a key team member for Aflac’s Strategic Vision implementation; maintains communications and liaisons with executive leaders in the areas impacted by projects/initiatives; works closely with business process owners and SMEs to ensure improvements are delivered; employs formal methodologies and techniques into the organization’s operations to accomplish business objectives; develops new and revised reports required to measure and report on process area performance and goal/objective attainment

Job Requirements:

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with senior management and internal and external business contacts
• Culturally-aware, with experience working on a diverse set of campaigns and project teams
• Broad knowledge of management concepts, operating principles, and methodologies applicable to client relationship management, and risk management ; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive operational issues
• Knowledge of Aflac’s business, including familiarity with consumers, businesses, field and brokers
• Knowledge of budgeting and expense control to plan, implement, and minimize funds expenditure while maintaining and improving quality standards
• Proficient in process improvement techniques; diagnostic and creative problem-solving skills; and excellent, analytical, facilitation and negotiation skills
• Basic knowledge of federal, state, and local regulatory and industry requirements, standard concepts, practices, and procedures as they relate to the insurance industry

Qualification & Experience:

Job Details:

Company: Aflac

Vacancy Type: Full Time

Job Functions: Engineering

Job Location: Columbus, GA, US

Application Deadline: N/A

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