Aflac Job Openings For Leave Case Manager

Job Description:

Under general supervision of the team manager, this position is responsible for administering various clients’ Family Medical Leave Act (FMLA) policy and performing various clerical duties to support the administration and operational functions of the unit.

Job Responsibilities:

• Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness
• Maintains compliance with standards and federal/state regulations
• Keeps complete records of all LOA requests and maintains tracking and analysis of data
• Participates in developing goals, objectives, and systems.
• Assists associates with leave of absence requests and guides them through the process
• Supports management with special projects as necessary
• Makes recommendations to approve or deny requests for FMLA based on federal regulations
• Generates reports as required; maintains files, inputs and analyzes data
• Provides timely and accurate responses to associates and all levels of management concerning day[1]to-day issues and activities
• Processes all leave of absence paperwork according to established procedures and laws
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
• Serves as an internal reference to the team for certification requirements and processing
• Coordinates correspondence, forms, and other documents via the claim system
• Contacts Providers for clarification
• Performs other related duties as required

Job Requirements:

• Excellent customer service skills and ability to manage difficult and stressful situations
• Ability to interpret and analyze multiple facts
• Knowledge of medical disability management preferred
• Ability to manage business expectations and resolve concerns, by communicating status and issues
• Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships
• Current knowledge of the integrated disability and absence management industry
• Strong organizational skills
• Ability to effectively prioritize and escalate customer issues
• Knowledge of state and federal FMLA regulations
• Excellent interpersonal skills

Qualification & Experience:

• Bachelors Degree In a related field
• 1 – 2 years of related experience

Job Details:

Company: Aflac

Vacancy Type: Full Time

Job Functions: Engineering

Job Location: Windsor, CT, US

Application Deadline: N/A

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