Adidas Careers For Flagship Specialist Men’s

Job Description:

Job Responsibilities:

• Understands the behavior and patterns of the Flagship store’s consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously.
• Responsible for the execution of the designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.
• Accountable for the seamless execution of in-store activations events, in collaboration with the SCEM, Key City Marketing Activation Manager, VM and Retail Operations.
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
• Implement efficient ways to manage the consumer “life cycle,” which includes all the steps consumer go through when interacting with organisations.
• To role model consumer service behaviours
• Partners with the SCEM to ensure a unique Flagship experience at the designated consumer touchpoint and supports training, scheduling, coaching and feedback for the Specialist and Generalist staff.
• To demonstrate confidence in their area of Expertise and Develop holistic consumer journeys and shaping all consumer touchpoints: events, digital and print communication, social media interactions, in order to drive consumer conversion rates across all stages of engagement.
• Supports the SCEM and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.
• Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
• Proactively coach the Specialists and Generalist teams in store and partners with the retail training team to provide a 365’ education to drive ongoing training and development within the designated consumer touchpoint.
• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint.

Job Requirements:

• Must possess and consistently exhibit the competencies relative to the position
• Excellent networking skills and customer relationship management
• Has local knowledge of sporting events and city sporting events and is able to communicate them effectively to their team as unique selling points for products and services
• Understands the challenges of the retail world and is able to leverage previous learnings
• Has a background in sports or currently involved with a sports team/activity
• Knowledge and skills in driving financial results through Consumer Experience Services
• Ability to work in high-stress situations effectively without compromising their team’s success
• Has a background in retail sales and/or in a customer service facing role.
• Has sound product knowledge of both Adidas & 3rd party products
• Is confident in using various digital tools and applications as a method to best service the consumer
• Possesses and displays motivation and excitement to all team members
• Demonstrates the ability to lead a team to commercial and customer service goals

Qualification & Experience:

• 2-year college or university degree in business, retail management, or related field experience.
• Minimum 4 years’ experience working in a sports/fashion consumer & commercial focused retail environment.
• Experience in managing high level retail image and delivering consumer in-store experience
• Experience in people management, leading and directing multiple team members in a busy task-oriented environment.

Job Details:

Company: adidas

Vacancy Type: Full-time

Job Functions: Sporting Goods Manufacturing

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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