Wednesday , February 8 2023

Learning Consultant – Ace Hardware Application

Website Ace Hardware Corporation

Job Description:

The Learning Consultant will facilitate classroom, in-store and virtual training to Retailers, Store Managers, and their teams in the Eastern Division of the United States.  This position will be the Leadership Development expert and be certified to teach and market all of the Ace Management Development workshops to drive overall store performance in each region. The Learning Consultant assesses regional retailer needs, develops strategies, and influences Retailers to invest and participate in Ace’s management development workshops. This is a remote position with 80-90% travel. This person should reside in Chicagoland or another major city in the Eastern Division, near a major airport.

Job Responsibilities:

  • Builds Solid Relationships – Creates a partnership between Retail Ops, Retailers, Store Managers, and Training Consultants, that stimulates transfer of training, return on training investment, and improves store results. Coaches people on how to measure and improve training results, and how to appropriately diagnose problems and create actions/behaviors that solve them.
  • Facilitates Learning – Facilitates advanced management development and operations workshops to Ace store owners, managers and associates via classroom learning and blended virtual training methods to drive retailer business results. Conducts training that motivates, builds competencies, and improves individual’s performance and contributions to their store results.
  • Markets Workshops – Markets and Communicates all upcoming workshops to ensure workshops are being utilized by retailers and attendee levels are maximized.
  • Reports Training Effectiveness – Provides regular feedback on the training being conducted in the field along with insights and feedback regarding the successes and opportunities to drive continuous improvement.
  • Serves as an operations expert – Expert and consultant on Ace’s standards, management tools, and training systems to maximize operational excellence. Stays current on operational standards, procedures, and resources to enhance ability to provide leadership and maximize business results.
  • Sets up Workshop Calendar – Works with Team of Region Managers and District Managers to fill calendar of workshops for each region, to include budget and logistics needs. Ability to assess regional needs, develop strategies, and translate and customize plans into executable action.
  • Subject Matter Expert on Training – Provides input and serves as a subject matter expert on training standards, content, and practices to help the Retail Training Curriculum Design team better understand the Field’s learning needs and ensures all workshops are relevant and are up to date. May update some content as needed.

Job Requirements:

  • 4-7 years Retail Operations Training Delivery and Consulting
  • A working knowledge of operational aspects of a retail store, preferably through direct experience
  • Ability to anticipate and respond to the needs of stakeholders (e.g., internal and external customers, etc.) in a timely manner
  • Ability to consult, think outside the box, influence and coach adult learners
  • Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, and support
  • Ability to prioritize assignments and projects in an efficient and timely manner, strong organization and time management skills
  • Ability to work remotely with various corporate departments
  • Able to foster teamwork and collaboration. Can motivate others both internal and external to perform enthusiastically
  • B.A / B.S in Business, Education, Communications, or related field
  • Proficiency in Microsoft Suite and E-learning development tools and software (Adobe Connect or Zoom)
  • Self-managing, self-motivating, open minded; comfortable working with an off-site manager
  • Skilled in negotiations and conflict resolution. Ability to recognize strengths and weaknesses and coach accordingly
  • Strong ability to convey clear, concise information in verbal, written, electronic, and other communication formats as well as attention to detail and follow-up; and can demonstrate active listening while engaging others
  • Strong analytical and problem-solving skills
  • Strong facilitation/presentation skills. Ability to deliver training in a classroom, store, or online setting

Job Details:

Company: Ace Hardware Corporation

Vacancy Type: Full Time

Job Functions: Consultant

Job Location: Detroit, MI, USA

Application Deadline: N/A

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