Abercrombie Jobs For IT Service Desk Specialist

Job Description:

The Abercrombie Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie’s core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service.

Job Responsibilities:

• Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
• Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
• Support retail operations by providing coaching and guidance to store associates
• Troubleshoot problems to resolution or escalate when necessary
• Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
• Fulfill hardware and software requests by coordinating and completing configuration and installation

Job Requirements:

• BA/BS Degree preferred/in progress towards a BA/BS Degree
• Excellent customer service skills
• Hard working, reliable and dependable
• Ability to work within a team environment, sharing workload and responsibilities
• Quick to adapt and eager to learn
• Effective verbal, phone, written, and interpersonal communication skills
• Capable of maintaining corporate and job-related confidential information
• Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Notes) software applications required

Job Details:

Company: Abercrombie & Fitch Co.

Vacancy Type: Full Time

Job Functions: Sales, Business Development

Job Location: Columbus, OH, US

Application Deadline: N/A

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